A message with your tracking code should have been sent via SMS and email from Packlink.
Orders are packaged at 20:00pm (except Fridays and Saturdays because logistics do not work during weekends). Postman pick up the order the next day of the order.
Yes. We need your ID number or passport for custom duties. The package will include all of the paperwork for customs so it will be arrive as soon as posible.
Every order sent to Islas Canarias, Ceuta and Melilla requires to pass through custom duties. That’s why we need a photocopy of your ID, so we could include it in the paperwork.